Delete your DoggoMeal Android account
This page explains how you can delete your DoggoMeal account directly and which data is deleted or retained for a limited period for legal reasons.
This page belongs to DoggoMeal and relates to the Android app and the connected DoggoMeal platform.
Convenience translation. This English version is provided for your convenience only. The German version at doggomeal.de/konto-loeschen-android is the legally binding one; in case of any discrepancy, the German version prevails.
1. How to submit a deletion request
If you still have access to your account, you can trigger the deletion directly on the account deletion page after logging in.
If you no longer have access to your account, contact us at support@doggomeal.de for identity verification. Where possible, please use the e-mail address registered with your account.
- Direct deletion: confirm on the deletion page while logged in and enter the confirmation word.
- Support route without login: registered e-mail address, username and a short note that you want your account deleted completely.
2. What happens after the request
If you delete directly while logged in, your DoggoMeal account is processed for permanent removal immediately.
If the deletion is handled via support, we review your request so that no unauthorised deletion takes place. If necessary, we ask for a short confirmation for identification.
After successful review, the deletion or anonymisation of the personal data attributable to you is initiated, unless legal obligations prevent this.
3. Which data is deleted
- access to the account and profile assignment,
- profile and dog profile data,
- profile pictures, uploaded community images and comparable media, insofar as they are assigned to your account,
- posts, comments, likes, direct messages and notification assignments, insofar as they can be deleted or anonymised under our product and legal logic,
- push device tokens and the associated notification settings.
4. Which data may be retained
Where statutory retention obligations or legitimate interests exist, individual records may be retained separately, minimised and for a limited period despite the account deletion.
- A minimised record of the account deletion may be kept separately for up to 12 months.
- Data relevant under accounting, tax or commercial law may generally be kept for up to 10 years.
- Records of legal consents or for the defence of claims may be kept for a limited period of up to 3 years.
- E-mail or delivery records for transaction and support communication may be kept separately and for a limited period of up to 6 years, insofar as this is legally or organisationally necessary.
- Support correspondence or the associated internal support documentation may be continued separately or anonymised, insofar as this is necessary for support handling or legal claims.
- Technical security and abuse prevention logs may continue to be stored for a limited period, insofar as this is necessary for legal enforcement, abuse prevention or record-keeping.
- An active subscription in the App Store or on Google Play is not automatically cancelled by deleting your account and must be ended separately in the respective store.
5. Processing time
We generally process deletion requests as quickly as possible. The actual duration may depend on whether we need to clarify identification questions or whether statutory review obligations exist.
6. Partial deletion without deleting the whole account
If you do not want to delete your entire account, you can already remove individual content in the app, such as posts, comments, messages or reminders, insofar as the respective feature supports this.
If you also want to make a data protection request about individual data, please contact us at support@doggomeal.de.