DoggoMeal App Support

This is the official support page for the DoggoMeal app on iOS and Android.

If you need help, you can reach us directly by e-mail at support@doggomeal.de. Where possible, please write to us from the e-mail address you also use for your DoggoMeal account.

Convenience translation. This English version is provided for your convenience only. The German version at doggomeal.de/support-app is the legally binding one; in case of any discrepancy, the German version prevails.

1. Contact for app support

For questions about the app, login problems, technical errors, account requests, Premium access, community features or general feedback, please contact us at support@doggomeal.de.

To help us respond faster, please tell us your device, your operating system, your app version, the e-mail address of your account and a short description of the problem.

2. Help with login, account and app access

If you cannot log in, first check that you are using the correct e-mail address.
If you have problems with confirmation or password e-mails, please also check your spam or promotions folder.
If you no longer have access to your account e-mail address, contact us at support@doggomeal.de for identity verification.

3. Subscriptions, payments and restoring purchases

Depending on the platform, subscriptions are purchased and managed through the Apple App Store or Google Play. DoggoMeal cannot cancel active store subscriptions on your behalf.

Apple App Store: manage and cancel subscriptions at apps.apple.com/account/subscriptions.
Google Play: manage and cancel subscriptions at play.google.com/store/account/subscriptions.
If your Premium access is not recognised even though your subscription is active, please send us a screenshot of your subscription status, without full payment details, at support@doggomeal.de.

4. Deleting your account and privacy

Information on how personal data is processed can be found in the app-specific privacy policies for iOS at doggomeal.de/en/privacy-ios and for Android at doggomeal.de/en/privacy-android.

If you would like to delete your DoggoMeal account, you can start the online deletion at doggomeal.de/en/delete-account-android or contact us at support@doggomeal.de.

5. Reporting a bug

Briefly describe what you expected and what happened instead.
List the steps that trigger the error, e.g. “open profile, save recipe, restart the app”.
Add a screenshot if possible, but please do not include passwords, full payment details or confidential health information.

6. Provider details

The full provider details can be found in our legal notice at doggomeal.de/en/legal-notice. Our terms of use are available at doggomeal.de/en/terms.